Frequently Asked

Standard delivery within the contiguous US takes 7-14 business days. White-glove delivery, which includes assembly and placement, may take 14-21 business days depending on your location.

Currently, Through Tenon only ships within the United States and Canada. We are working on expanding our international shipping capabilities.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to our live tracking portal.

We accept returns within 30 days of delivery. Items must be in their original condition and packaging. A restocking fee of 10% applies to all furniture returns.

Please contact our support team at hello@throughtenon.com with your order number. We will arrange a pickup date and provide return labels.

If your item arrives damaged, please report it within 48 hours of delivery. Include photos of the damage and packaging, and we will arrange an immediate replacement or refund.

Our pieces are meticulously handcrafted by artisans in Italy and Denmark, utilizing sustainably sourced materials.

Yes, we offer up to 5 complimentary fabric swatches. You can order them directly from the individual product pages.

Wipe clean with a soft, dry, lint-free cloth. Keep out of direct sunlight to prevent fading. Use a specialized leather conditioner every 6-12 months.