Frequently Asked

Add the piece and the finish you want to the cart, and at checkout your order is written into a message addressed to the shop. You send it from your own mail app, and it reaches us when you press send. We reply in writing to confirm the price, the lead time and the delivery — and only then do we ask you to pay. Nothing is charged on this site.

The price shown is the catalogue price for the standard configuration of the piece, and it is the price you pay for that configuration. A different finish or base is a different piece of work, so we quote it for you in the confirmation. Delivery and any tax are quoted in the same message, before you pay for anything.

After you have the confirmed price, the lead time and the delivery in writing, and after you have said yes to them. We will not ask for money before that, and we will not ask for money at all if the order is not right.

We tell you how when we confirm your order. The site takes no payment and stores no card details — there is no card field anywhere in the checkout.

Every piece is made after an order is confirmed, so the lead time belongs to your order rather than to a page. We confirm the lead time, the carrier and the cost for your address in writing before you pay. We do not publish a delivery window we cannot hold to.

Tell us where the piece is going. We will say what we can do and what it costs for that address before you pay, and if we cannot get it there we will tell you that too — before you pay, not after.

We keep you posted by email from the moment the order is confirmed, through making, to the carrier's own tracking when the piece is on its way.

Nothing is paid for until the order is confirmed in writing, so a change or a cancellation is a conversation before any money moves. Write to us and we will say plainly what we can do.

Tell us what is wrong, with a photograph if you have one. We will answer, and we will say what we can do about it. Every order is agreed in writing first, so the answer is a conversation rather than a policy lookup.

The usual advice applies: a soft, dry cloth, kept out of direct sunlight, and no solvents. Wipe gently, let it dry fully, and condition it once it has worn in. If you are not sure what your piece is finished in, ask before you use anything on it.

Not at the moment. The materials and finishes available for each piece are named on its page, and the photograph shows one of them. If you want to know more about a finish before you commit, write and ask — we will tell you what we can send you.

This site does not name a workshop, so we will not pretend it is one thing or another. Ask us about the piece you are looking at and we will tell you who makes it and where.

No. They are licensed stock photographs of pieces in the same style — credited in the footer — not photographs of the exact piece you will receive. The material, the dimensions, the price and the finishes available are the catalogue's own.

There is no showroom to visit. The photographs, the material, the dimensions and the finishes are all written down, and if that is not enough to decide, write to us and ask what else we can show you before you order.